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Refunds/Cancellations Policy

Refunds/Cancellations Policy

We stand behind the quality of Empirenet Solutions Private Limited products.

Empirenet Solutions Private Limited stands behind the quality of it's products and guarantees Customers satisfaction.

If for any reason Customers are not completely satisfied with the products, Customer may return it within 30 days of purchase for a refund as per the terms of the Returns Policy.

The refund policy is applicable only for products in marketable condition, accompanied with an invoice.

This policy does not apply to products that have been intentionally damaged or misused. It is incumbent upon Empirenet Solutions Private Limited Direct Sellers to follow the Customer Product Refund Policy in letter and spirit.

Empirenet Solutions Private Limited Returns Policy for Direct Sellers: Direct Sellers may return the products within 30 days of purchase as follows.

This policy does not apply to products that have been intentionally damaged or misused. It is incumbent upon Empirenet Solutions Private Limited Direct Sellers to follow the Customer Product Refund Policy in letter and spirit.

Empirenet Solutions Private Limited Returns Policy for Direct Sellers: Direct Sellers may return the products within 30 days of purchase as follows.

  • If the product is in marketable condition and is returned within 30 days of invoice date accompanied by original invoice full refund will be given.
  • If the product is in marketable condition and is returned within 30 days of invoice date not accompanied by original invoice refund after deduction of Taxes levied will be given.
  • If the product is in Unmarketable condition and is returned within 30 days of invoice date refund value will be assessed by Returns officer and appropriate value will be given.
  • Marketable refers to products that are unopened and sealed. Unmarketable are products, which have been partially used/opened.

Reference Notes

Payment mode options for these orders can be :

  • The Empirenet Solutions Private Limited Direct Seller must return the product(s) to our head office or stock point personally or by courier.
  • Period of return for products is calculated as the number of days from the Invoice Date, to the date of receipt at the Empirenet Solutions Private Limited Office.
  • Condition refers to the condition in which the stock is received back from the Empirenet Solutions Private Limited Direct Seller as a return. The product can be 'marketable' or 'unmarketable' depending on the condition of the returned stock as assessed by the Returns executive at the Empirenet Solutions Private Limited dispatch and Delivery office and at stock point.
  • PV/ RP adjustment of Products returned shall be processed in the same Payout. Total PV/ RP of the returned products will be deducted from the returning Direct Sellers account.
  • The Product Return Policy does not apply to open packs of literature and videos or other sales and marketing aids.
  • Total returns cannot exceed the quantity appearing on the Invoice.

If customers return products directly to Empirenet Solutions Private Limited , PV / RP adjustment shall be done from the Direct Sellers payout account & any excess amount paid shall be recoverable from the Direct Seller

 

BUY BACK / EXCHANGE / REFUND POLICY

At M/S Empirenet Solutions Private Limited (Hereinafter referred as Direct selling entity), it's our passion and mission to ensure highest quality of our products to the satisfaction of a consumer. However, at times in-spite of our best efforts it doesn’t meet your desired expectations and If for any reason you are not completely satisfied with the product, you may return it within Thirty days’ from the date of billing of the product provided you have notified your intention for refund/exchange/buyback within one week (7 days) from the date of delivery of the goods at your end by either calling us at __________ or email at: ____________..

The buyback / refund policy is applicable only for products in saleable condition, and partially used product (not exceeding 30% of the total volume of the product) only if accompanied with an invoice. If at all a product is observed to have been intentionally damaged or misused the buyback / refund warranty stands void. It is obligatory upon our Consumers to exercise the Product Buyback & Refund Policy in fairness.

Buyback / Refund Policy

1. If the product is in marketable* condition and is returned within 30 days of receipt of goods accompanied by the original invoice,100% of the amount as refund will be given.

2. If the product is in Unmarketable** condition and is returned within 30 days of receipt of goods refund value will be assessed by Grievance Redressal Officer and appropriate value will be given. *Marketable refers to products that are unopened, sealed and undamaged in any form whatsoever. **Unmarketable products are those which have been opened and its seal broken.

Exchange

If you need to exchange an unopened, un-sealed and undamaged or unused product you may need to return it to the Direct Selling entity with the original invoice. In such a case, the Consumer can exchange the products from the Direct Selling entity within 30 days from the date of receipt of goods and must submit the following at the time of exchange and help us in our services:

  • Product Return Form.
  • Copy of receipt of goods.
  • Products in original packing and marketable condition
  • Your exchangeable product can be changed/replaced with equally or higher priced product and on payment of differential amount.
  • In such a case you will have to bear the cost of shipping the product to the entity’s Godown / Franchisee’s Godown or Pickup Centre, as the case may be or as directed by the entity

Refunds

Once we have received your product for return, we will inspect it and notify you that we have received your returned item. We will also notify you on the status of your refund after inspecting the item. In the event the return of a Product is duly accepted by Direct selling entity, the value of such Product, will be calculated as per point no. 1 & 2 hereinabove of this Buyback / Refund Policy and will be refunded to Consumer/ Direct Seller by remittance either to the bank account provided by the Consumer/Direct Seller for such refund, or to the payment instrument of the Consumer / Direct Seller from which payment was made. Direct selling entity shall have the sole discretion to determine the mode of reversal from the above options. No cash refunds under any circumstances will be made.

Shipping Cost

You will be responsible for paying your own shipping cost for returning your items. Shipping costs are non-refundable. In some exceptional cases, if the cost of the shipping is paid by the Direct Selling entity / franchisee/ pickup Centre the shipping cost of the return product will be deducted from the refund amount..

Cancellation of transaction / orders

• Cancellation by Direct selling entity:There may be certain orders that Direct Selling entity is unable to accept and has the right to cancel such order. Direct Selling entity reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Consumer / Direct Seller’s order being cancelled include, without limitation, non- availability of the Product or quantities ordered. Direct Selling entity may also require additional verifications or information before processing any order. If Consumer / Direct Seller's order is cancelled, after the payment has been processed, the said amount will be reversed / remitted to the Consumer / Direct Seller either to the bank account provided for such reversal, or to the payment instrument from which payment was made. Direct Selling entity shall have the sole discretion to determine the mode of reversal from the above options..

Cancellation by the Consumer / Direct SellerAs part of usual business practice, if the Direct selling entity receives a cancellation notice and the order has not been processed, Direct Selling entity may cancel the order and refund the entire amount to Consumer / Direct Seller within a reasonable period of time. Direct Selling entity will not be able to cancel orders that have already been processed and have left the Direct Selling entity / Franchisee or Pickup Centre’s premises the Consumer shall be informed of its right to return the product to the Direct Selling entity by bearing its own shipping costs..

Set-off of any benefits availed by Consumer / Direct SellerIn case Direct Seller has availed any benefit under any marketing or promotions provided by the Direct Selling entity in relation to the Product for which the order has been cancelled by the Consumer / Direct Seller or by the Direct Selling entity, Direct Seller agrees and authorizes the Direct Selling entity to recover such benefits from Direct Seller’s incentive / compensation payable or set-off the same from any refunds to Direct Seller.

Reference Notes:
  • The Consumer / Direct Seller must return the product(s) to our head office personally or by courier. A specific form of return must be duly filled and signed by the Consumer / Direct Seller and must be sent along with the product to be returned.
  • Period of return for products is calculated as the number of days from the Date of receipt at Consumer / Direct Seller’s end to the date of receipt at Direct Selling entity’s / franchisee’s / pickup Centre’s premises, as the case may be.
  • Condition refers to the condition in which the stock is received back from the Consumer / Direct Seller as a return. The product may be 'marketable' or 'unmarketable' depending on the condition of the returned stock as assessed solely by the Grievance Redressal Officer at Direct Selling entity’s Head office.
  • The Product Return Policy does not apply to open packs of literature and videos or other sales and marketing aids, not meant for re-sale and calculable for incentive / compensation eligibility.
  • Total returns cannot exceed the quantity(s) purchased appearing on the Invoice.
  • • BV/PV/SBV adjustment of Products returned shall be processed in the same Payout. Total BV/PV/SBV of the returned products will be deducted from the returning Direct Seller’s account and the sales benefits, incentives or bonuses shall be deducted from all respective beneficiaries and shall reflect in immediate next payment.
  • If Consumer / Direct Seller return the products directly to Direct Selling entity, BV/PV/SBV adjustment shall be done from Direct Seller’s payment & any excess amount paid shall be recoverable from the Direct Seller.
  • The Consumer / Direct Seller who has returned a particular product shall not be entitled for return of a repurchase within 30 days of return date of the same product for a period of 30 days from repurchase invoice date.
  • The return process of a Product may be subject to additional terms & conditions depending on the nature and category of the Product. Any such additional terms should be specified on the Website: https://www.enspl.in/ and anyone can contact via email on ------------------- ------ or be intimated by Direct Selling entity at the time of purchase of the Product..